These Standard Terms apply to the supply of all products and services by Pixmedia Design.

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BASIS OF CONTRACT

Our quotes are valid for a period of 30 days and any quotation given by us shall constitute an offer by us to provide services to the Customer. Our contract with the Customer shall come into force upon the date on which one of the following occurs:

1. When we receive the Proposal Document (with a copy of these terms attached) duly signed by the Customer;

2. When payment of the deposit received from the Customer; or

3. In the case of an existing customer, when we receive email confirmation from the Customer’s duly authorised person that the Proposal Document is accepted.

Subject to the customer making payment for the services in accordance with the contract, Pixmedia Design shall use reasonable endeavours to provide the services in accordance with these terms and conditions and as set out in the Proposal Document.

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COPYRIGHT AND PUBLICATION

We accept material for printing and/or publication on the basis that those submitting the material are responsible for ensuring it is free from defamatory matter and does not infringe copyright or any other third party rights, and that those instructing us indemnify us accordingly.

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THIRD PARTY RELIANCE

Our services are provided solely for the use of our client and that client’s own client on whose behalf the work has been commissioned and shall not be used or relied upon by any other third party.

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PRICE

All prices quoted are valid for acceptance by the Customer for 30 days after which time (except to the extent such prices form part of a Contract) they may be altered by Pixmedia Design without giving notice to the Customer to reflect increases in costs to Pixmedia Design (including without limitation costs of materials, labour, transport and services).  

We reserve the right to increase prices at any time for our services, as a result of an increase to our costs beyond our reasonable control. If we do, we will notify you in writing

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PAYMENT

Unless otherwise agreed by Pixmedia Design, payment for the services shall be due and payable at the times set out in and in accordance with the attached payment terms. We may require cash payment in advance before providing any goods or services. Where we have agreed credit terms for you our invoices are due for payment 14 days from their date.

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INTELLECTUAL PROPERTY

Subject to the provisions of this clause, all intellectual property rights created or used by Pixmedia Design in providing the services shall remain the absolute property of Pixmedia Design and/or its licensors. Subject to the customer making payment in full for the relevant services Pixmedia Design shall assign all such right, title and interest as it may have in any existing or future intellectual property rights embodied in the content produced.

 

The customer grants Pixmedia Design an irrevocable, perpetual, worldwide, royalty-free licence to use any content for the purposes of showcasing its products and services to Pixmedia Design other customers and prospective customers.

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NON- COMPLETION OF SERVICES

Where you instruct us to undertake any service, you will be responsible for our costs in providing that service whether or not it proceeds to its conclusion.

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Pixmedia Design withholds the right to re-quote for a product/service if a period of 3 months has passed without communication from you, unless agreed in writing by both parties.

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LIABILITY

Content is intended to be used for general interest only and should not be relied on for any purpose. Pixmedia Design will use reasonable endeavours to ensure the accuracy of the content but gives no warranty as to its accuracy, completeness or suitability for any purpose. We shall not be liable for any loss or damage suffered as a result of reliance on any content by the customer or any third party.

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Pixmedia Design endeavour to make sure all print artwork is correct on supply to the customer. It is the customers responsibility to make sure the artwork is correct, once signed off by the client we cannot accept any liability for errors after approval and printing,

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We will not be liable for loss of profits; loss of business; loss of anticipated savings; loss of contract; or any special, indirect, consequential or pure economic loss; and Pixmedia Design total liability in contract, tort, or otherwise arising in connection with the performance or contemplated performance of the contract shall be limited to 100% of the fees paid to us by the customer in respect of the services.

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REQUEST FOR COMPLETED FILES

Once we have completed a project and delivered all design files to you, the files are then archived. Should you require us to provide copies of completed work in the future, including purchased logos, images and designs, a charge will be made to cover time spent recovering the documents on your behalf.

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PRIVACY POLICY

Pixmedia Design will use personal information which we hold about you to provide our services and products to you, for credit control and market research purposes and to inform you about our services and products or events which we believe may be of interest to you.

We may only share your information with staff or other specialist networks with the sole purpose of completing your order or transaction. We will not pass, disclose, rent or sell your personal information (other than any personal information which is already publicly available) to any third party without your prior consent.

We make every effort to ensure the security of our systems. Unfortunately, no data transference or storage can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, we cannot ensure or guarantee the security of the information.

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COMPATIBILITY

We try to ensure that any websites we produce will function correctly on the server they are initially installed on and that they will function correctly when viewed with the latest we browser versions. Due to the large number of possible operating system and browser combinations we cannot guarantee our websites will function correctly on any other system.

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CUSTOMER SERVICES

If you are unhappy with any aspect of our service, please contact us. Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory conclusion.

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QUOTATIONS AND COSTS

Our quotes are valid for 30 days. Any advance payments are due immediately, with the remainder due as specified in the proposal or on project completion for any other work.

We will provide you with estimated timescale for progress and completion of work and will use reasonable endeavours to meet those timescales (as long as you perform your obligations promptly). Any quoted dates or times are our best estimates only and we cannot guarantee that they will be met.

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TERMS OF RETAINER PERIOD

There is a minimum of 3 months per retainer. 30 days notice must be given to cancel the agreement.​

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CHANGES TO TERMS AND CONDITIONS

We reserve the right to make changes to these terms and conditions from time to time.

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